Canadian Shipping Overview
All sales are in Canadian Dollars.
You will always be charged in Canadian Dollar equivalent plus any fees charged by your credit card company.
We offer Free Shipping to Canada on all orders over $XXXX.XX and taxes are charged based on your provinces tax %. In stock items are normally shipped within 48 hours of order. If item says "Available to Order" this means the item is not in stock and needs to be ordered. Special order items are drop shipped from the distributor or shipped by TUBS The Ultimate Bath Store via third party freight carriers depending on destination and take from 3-8 weeks normally for delivery, although some brands do take longer. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery. We will automatically charge your card on file if this is done or the carrier will bill you directly. Most carriers will help unload without this service. Remember we only offer curb side delivery. It is your responsibility to bring your products inside, this is how we can offer our Free Shipping service.
We now offer free delivery delivery by our truck anywhere in the GTA for all orders over $XXXX.XX which includes bringing your purchase inside your home or lobby. Please inquire if this is available in your area. The delivery service does not include bringing goods upstairs or up an elevator.
We are an environmentally friendly business. We reuse and recycle most packing materials.
Unclaimed, Stolen & Returned Packages
If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customers responsibility to track the package and be aware of its whereabouts. If a package is stolen from clients porch/apartment complex and client has not paid $5 signature required fee than the fault lies on client and we will not reimburse. It is the responsibility of the client to follow tracking numbers which are emailed prior to packages leaving our warehouse. If $5 fee was paid we will file a claim with shipper and re-ship products as soon as possible.
Unless signature required option is purchased at checkout the carrier of our choice and TUBS The Ultimate Bath Store is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If signature option is not purchased the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it.
We do not keep inventory on all items. With the exception of stock items, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. If item says "Available to Order" this means the item is not in stock and needs to be ordered.